Assistant Director of Ticket Services Vacancy #: 981951 Anticipated Hiring Range: $31,888-$39,000 Closing Date: 11/1/21
Organizational Unit Overview
The athletics department mission is to represent East Carolina University with distinction and create a challenging and supportive environment for student-athletes to excel in the classroom, in competition, and in life. We are committed to the highest standards of character, honesty, effort, and sportsmanship; respecting all people, their personal identities, differences and beliefs; and to provide a safe and equitable environment for student-athletes’ academic, athletic and personal development. The highly visible athletics program is committed to NCAA compliance, comprehensive excellence and to be trustworthy stewards of the aspirations of our student-athletes, the resources we manage, the reputation of our University, and our mission of service.
The Assistant Director of Ticket Services, reporting to the Executive Director of Ticket Operations, is responsible for providing support in the day-to-day operations of the Athletic Ticket Office by providing excellent customer service. This includes answering phone calls, responding to customer inquiries and assisting walk-in customers. The Assistant Director will oversee the ticket operations for the sports of Soccer, Women’s Basketball and Softball as well as assist with the ticket operations of football and baseball. Other duties of the position include, but are not limited to, processing orders, overseeing group sales and database management. Nights, weekends, holidays, and extended hours are required in the performance of duties.
The Assistant Director will build quality relationships and work collaboratively and professionally with athletics, Pirate Club and University staff, students, unit vendors, outside event contacts and all constituencies and stakeholders on all levels, including face-to-face, phone, and electronic communications. The Assistant Director will abide by all written policies and procedures of ECU, the Department of Athletics, the National Collegiate Athletic Association (NCAA), Payment Card Industry (PCI), and all applicable conferences or associations. The individual serving in this position must be able to think independently to interpret and communicate guidelines, policies etc. for the appropriate application to various questions and situations. The Assistant Director will perform other duties as assigned.
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Experience, Skills, Training/Education
At least one year experience in a collegiate ticket office, Division I FBS preferred
Knowledge of NCAA regulations
Knowledge of Paciolan Ticketing Software preferred
Special Instructions to Applicant
A complete application should include a cover letter addressing qualifications for the position, a resume and contact information for three current references.
Applicants must be currently authorized to work in the United States on a full-time basis.
East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university’s diversity goal, the Athletics Department encourages applicants from women, minorities, and historically underrepresented groups.
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Application Types Accepted
Applications must be received in the Department of Human Resources by the closing date of 11/1/21 to be considered. Please submit an online ECU application for vacancy # 981951 to ECU Human Resources at http://jobs.ecu.edu.
East Carolina University is an Equal Opportunity/Affirmative Action Employer.