Position: Customer Sales and Service Representative (Full-Time)
Location: Eden Prairie, MN 55347
About Ball Pro/Diversified
Nestled in the outskirts of the beautiful Minneapolis suburbs, Ball Pro has been a leading supplier in the promotional products industry for over 25 years. We take great pride in giving our customers the absolute best service and product and, if you already know us, you probably know this to be true. Our reputation and our honor actually mean something over here.
Our employees proudly have an average service time of over 7 years. Longevity of employment means not only the company invests in its talent, but it also fosters a work environment that people feel a strong sense of belonging.
Ball Pro is looking for an experienced problem solver to join our team as a Customer Sales and Service Representative. We need a positive individual who can listen to customer service issues and then offer customized solutions to each problem. The ideal candidate will be given training on both the company’s customer service policies as well as its products. This person will report to the Customer Service Manager.
Provides quotes to customers for products and suggests value add product to help increase sales.
Answers phone calls from customers.
Update or add customers in SAP.
Determines root cause for customer or quality issues to reach satisfactory resolution with the customer.
Processes customer credit adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares sample orders
Manages website chat
Proofs entered orders for accuracy
Contributes to team effort by accomplishing related results as needed.
Knowledge of promotional industry
Attention to detail
Strong Phone and listening skills
Ability to resolve conflicts
Ability to analyze information and recommend solutions
Strong verbal and written communication skills to solve customer issues and manage conflicts
Experience with SAP
Strong computer skills including Microsoft Office
Performs well in fast-paced environment
Strong organizational skills
College or associates degree preferred or 2-4 years’ experience in a customer service office environment
Telecommuting is allowed.
Additional Salary Information: Bonus Potential
About Ball Pro, Inc.
Nestled in the outskirts of the beautiful Minneapolis suburbs, Ball Pro has been a leading supplier in the promotional products industry for nearly 25 years. A leader, you say? Why, yes. Your needs, your customer’s needs… we care about them more than our own children’s. Can you imagine?! We take great pride in giving you the absolute best service and product and, if you already know us, you probably know this to be true. Our reputation and our honor actually mean something over here.
Our employees proudly have an average service time of over 7 years. We simply can’t get them to leave! It’s like a company of crazy aunts and uncles who come to stay the weekend and then build themselves an apartment above the garage complete with running water, electricity, and two bedrooms. But I digress. So, what does that longevity of employment mean to you? Expertise. We have several people that have been with us for half of their lives. And no, we don’t hire child labor – these are adults who just love working here!
We truly are The Total Sports Experience. If we can’t decorate it for you, it’s probably not a real sport anyway. Like kitten juggling. Okay, you’re righ...t, somebody out there is probably juggling kittens for sport, but we have to draw the line somewhere and, for us, that line is live mammals. We simply won’t decorate your pets. Just about anything else is a go, though – we are full of solutions over here.
Look, here’s the deal: if you’re reading this and want to buy from us without a distributor’s help – sorry! We don’t sell direct to the public under any circumstances! The good news is, you can find a list of some of our most trusted distributors Here and any one of them would be more than happy to help you place an order! It’s that easy!
So what are you waiting for? Isn’t it about time to get the ball rolling? Ha! See what I did there?! Have a tournament you’d like a little help planning? We have more ideas than there are exclamation points in this ‘About Us’! Just need some general product info? We’re here for you. Browse our site with its impressive expanse of information and give us a call or drop us an email today. We’ll take great care of you, guaranteed.