Growing Promotional Products Supplier looking for an experienced Customer Service Specialist to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Maintain an orderly workflow according to priorities Requirements Proven working experience in customer service preferred Experience in providing customer service support Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends ...and applications Ability to think strategically Strong communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Job Type: Full-time